SHIPPING & RETURNS
📦 Shipping Information
FREE TRACKED Delivery On All UK orders*
Once an order is processed, smaller items purchased will be posted via Royal Mail Tracked 48 and larger parcels via suitable couriers**. We will despatch within one working day of receiving cleared payment on 24hr Despatch marked items and any products with Stock To Transfer show predicted despatch times. Any unlikely transfer delays will be communicated and orders will receive upgraded delivery if required. Estimated delivery is 2-3 business days exclusive of bank holidays from posting. Please note that any order received after the close of business on a Friday (i.e. any order received over a weekend) will be processed on a Monday. All of our delivery times are therefore based on a 5 day working week so please bear this in mind when ordering. Faster tracked deliveries are available on request for 24hr Despatch marked items:-
Royal Mail Tracked 24 with next working day delivery aim - £2.95 | Royal Mail Special Delivery Guaranteed by 1pm next working day - £9.95
Where an order is returned which was shipped with Premium Delivery, no refund shall be made for the delivery cost.
Once your item(s) have been despatched, we are reliant on Royal Mail or alternative couriers to successfully deliver your parcel(s). Please Contact Us for your tracking number if not provided in your despatch email and with any queries. You can track your order at https://www.royalmail.com/track-your-item
*The free delivery option is based on shipment within the UK. We can despatch worldwide and you can obtain shipping costs by selecting your country in your Shopping Cart. For parcel despatch using Royal Mail Airmail Tracked services, estimated delivery is 3 to 14 working days; this varies based on distance travelled and your country's mailing service.
Overseas customers please note that any import duties, taxes, or charges are not included in the item price or shipping cost. Due to new distance selling regulations at this time these charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
**In cases where multiple items are purchased, we may use an alternative courier service. [Either when the boxed goods exceed the maximum dimensions for standard delivery, or when the value of goods needs to be further insured], with estimated delivery 2-4 business days from despatch.
🔄 Returns Information
FREE TRACKED Returns On All UK orders**
We endeavour to supply only the highest quality products and we believe that you will be delighted with your purchase. However, if you do change your mind, or any item is not suitable, you are covered by our 30 day return guarantee.
Returned items must be unused and have all the original packaging and tags intact so that items can be resold. If we find that items have not been returned to us in fully resaleable condition* we reserve the right to refuse a full refund on the item.
You can request a return from this link Integral Sports Tracked Returns | Royal Mail Group Ltd, or please feel free to Contact Us with any queries.
You will be provided with a free Royal Mail pre-paid returns label and you can return via your local Royal Mail post office or Royal Mail CSP. For your own protection please keep your postal receipt for reference.
If an exchange is needed please place a new order thus ensuring the availability of a product and a faster despatch. Please feel free to message us should any item be out of stock and we will advise.
Integral Sports aims to process returns within 48 hours. Thank you for your understanding.
Our returns policy complies with the consumer protection (distance selling) regulations brought forward by the European Union and laid out by the Department of Trade and Industry.
*For hygiene reasons all underwear is non-returnable if worn
**For international orders please send back through your National Postal Service and keep your postal receipt for reference. You will be responsible for return postage costs.